Frequently Asked Questions
Everything you need to know about your DEOC beauty journey.
Are DEOC Cosmetics products cruelty-free and vegan?
Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and formulated without any animal-derived ingredients.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by destination, usually ranging from 7-14 business days.
What is your return policy for opened products?
We offer a 30-day satisfaction guarantee. If a product doesn't work for your skin type, you can return it for a full refund or store credit, even if it has been lightly used.
Do your products contain parabens or sulfates?
No, our entire range is formulated without parabens, sulfates, or phthalates. we prioritize clean beauty standards to ensure safety for all skin types.
How can I track my shipment?
Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your ingredients safe for sensitive skin?
While our products are dermatologically tested and designed to be gentle, we always recommend performing a patch test on a small area of skin before full application.